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By accessing this link you are leaving the Dow Credit Union website and are going to a website that is not operated by the credit union. Although Dow Credit Union has approved this as a reliable partner site you will not be under the protection of Dow CU’s website. The privacy and security policies of the linked site may differ from those practiced by the credit union. 

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Online Banking

Online Banking

Online Banking, Mobile Access & Bill Pay

Use our secure online banking system, called Virtual Branch, to do your banking from the comfort of home or office. Through Virtual Branch, you may also sign-up for our free mobile access service, Mobile Money.

Virtual Branch gives you access to your accounts remotely to complete transactions online. You may access your balance information, transfer funds and obtain account history information on any of your credit union accounts.  You can also pay your bills from your checking account and obtain payment history.  Do these anytime and anywhere from any PC!

 Mobile Money gives you the convenience of having your accounts as close as your cell phone! You’ll enjoy free mobile access to your accounts to check account balances, transfer funds, pay bills, and receive text message account alerts. Mobile Money is fully integrated with Virtual Branch, and just as secure and easy to use.

 Online home banking is FREE if you have a checking account. Online bill paying is FREE with your checking account.

Virtual Branch gives you access to two services, banking transactions (BankIT) and bill paying (PayIT).  BankIT allows you to access your balance information, transfer funds and obtain account history information on any of your credit union accounts.  With PayIT, you can pay your bills from your checking account and obtain payment history.  Do either anytime and anywhere from any PC!

About Online Security
Your online security is very important to us. We take several precautions to ensure your information is secure.  To access our secure area, you must enter your Logon ID and Security Code.  As a security precaution, we store your Security Code in our database in an encrypted format.

In addition, Enhanced Authentication provides extra protection for your online data and helps guard against phishing scams and identity theft by recognizing your computer and usage patterns.  If a questionable logon attempt is detected, the system will require additional identity verification before allowing access.

 

The system also displays a secret image and phrase combination that you choose.  This secret image and phrase is displayed each time you log on to reassure you that you are logging on to your actual Internet banking or bill payment site.

Other online security measures include:

  • Secure Sockets Layer (SSL) protocol to ensure that your connection and any information transmitted is protected.
  • 128-bit encryption to make your information unreadable as it passes over the Internet.
  • Automatic time out that occurs if you are inactive in the secure area of our site for more than 10 minutes.

If your browser doesn’t support SSL or 128-bit encryption, you will need to upgrade your browser.

Important Recommendations

While we continue to evaluate and implement the latest improvements in Internet security technology, users of the system also have responsibility for the security of their information and should always follow the recommendations listed below:

  • Utilize current versions of web browsers
  • Keep your Log On and Security Code confidential
  • Be sure others are not watching you enter information on the keyboard when using the system
  • Never leave your computer unattended while logged on to the system. Others may approach your computer and gain access to your account information if you walk away
  • Exit the system when you are finished to properly end your session. Once a session has ended, no further transactions can be processed until you log on to the system again
  • Close your browser when you are finished, so that others cannot view any account information displayed on your computer

Keep your computer free of viruses.  Use virus protection software to routinely check for a virus on your computer.  Never allow a virus to remain on your computer while accessing the system.

To open an account: Visit us, email us, or call us.

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To Open an Account

Visit us, email us, or call us.

CALL (925) 331-1010

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Security & Identity Theft

Routing Number: 321174550

“To Report a Lost or Stolen Visa Debit Card…..during regular business hours call 925-331-1010 Option 6 after hours call 800-472-3272.“

Holiday Closures
Security & Identity Theft

Routing Number: 321174550

“To Report a Lost or Stolen Visa Debit Card…..during regular business hours call 925-331-1010 Option 6 after hours call 800-472-3272.“

Contact Us

Our Locations

Antioch Branch - Get Directions >>
3457 Deer Valley Rd.
Antioch, CA 94531
Phone: 925-331-1010
Fax: 925-331-1066

Federally Insured by NCUA. Rates are current as of this month and this year unless otherwise noted and are subject to change.
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